299app Privacy Policy
Your personal information is completely safe with us. We protect your privacy using SSL encryption and strict data protection practices.
Introduction and Scope
299app ("we", "us", or "platform") is a trusted and secure online entertainment platform for users in Bangladesh. This privacy policy applies to both visitors and registered members of our website https://299app.lat.
In this privacy policy we describe in detail what types of information we collect, why we collect it, how we use it, and how we keep that information secure. Please read this policy in full before using our platform.
If changes are made to this policy we will publish an update on the website and notify registered users by email.
What Information We Collect
Personally Identifiable Information
We collect the following information for registration and account management:
- Full name
- Date of birth (for age verification — to confirm 21+)
- Email address
- Mobile number
- Residential address
- National ID or passport number (for KYC verification)
Financial and Transaction Information
We collect the following to process deposits and withdrawals:
- bKash, Nagad, Rocket account numbers
- Bank account details
- Transaction history and amounts
- Deposit and withdrawal dates and times
- Failed transaction details (to prevent fraud)
Technical and Device Information
We automatically collect the following to improve your browsing experience and ensure security:
- IP address
- Browser type and version
- Operating system
- Device identifier
- Login time and logout time
- Cookies and session data
Gaming Activity Information
We record the following to ensure responsible gaming and improve service quality:
- Play history and results
- Bet amounts and times
- Preferred game categories
- Bonus usage details
- Session duration
Purpose of Data Use
We use collected information only for the following legitimate purposes. No information is used outside of these purposes:
Account Management
Personal information is used to handle your account registration, verification, login security, and password recovery.
Financial Transaction Processing
Financial information is used to smoothly process deposits, withdrawals, and bonus distribution. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
Security and Fraud Prevention
Technical and transaction data is analyzed to prevent fraudulent activity, unauthorized account access, and money laundering.
Customer Support
Our 24/7 Bengali live chat support team uses your information to resolve your complaints, questions, and requests.
Responsible Gaming
To identify signs of gaming addiction and provide timely assistance, and to activate self-exclusion or limit-setting features.
Service Improvement
Anonymous analysis is conducted to fix platform issues, add new features, and further improve the user experience.
Cookies and Tracking Technology
What Cookies Are and How We Use Them
Cookies are small text files stored in your browser. 299app uses the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security. These cannot be disabled.
- Functional cookies: To save your language preferences and user settings.
- Analytics cookies: To collect site usage statistics and improve service quality.
- Security cookies: To detect fraudulent activity and bot traffic.
Data Sharing with Third Parties
Data Sharing Policy
299app never sells your personal information or transfers it to third parties for commercial purposes. However, limited information may be shared in the following cases:
- Payment processors: Only the necessary financial information is shared with bKash, Nagad, Rocket, and banking partners to complete transactions.
- Game providers: Providers such as Pragmatic Play, Evolution Gaming, JILI, Spribe, PG Soft, Ezugi, Microgaming, and NetEnt receive minimal technical data to operate games.
- Legal obligations: Information may be provided upon a court order or a legitimate request from a regulatory authority.
- KYC verification services: Authorized third-party service providers for identity verification.
- Technology service providers: Site hosting, cybersecurity, and data analytics providers operate under strict confidentiality agreements.
Data Security Measures
Technical Security Measures
299app uses the highest industry-standard technology to protect your information:
Our security team is active around the clock to instantly detect and respond to any unauthorized access attempts on the system. In the event of a data breach, we will notify affected users within 72 hours.
Data Retention Period
How Long We Keep Data
We retain information only for as long as necessary:
- Active account data: For as long as the account remains active.
- Financial transaction records: A minimum of 5 years after account closure (legal obligation).
- KYC documents: Up to 5 years after account closure.
- Gaming logs: 3 years in accordance with the responsible gaming policy.
- Communication history: 2 years for customer service purposes.
- Cookies and session data: At the end of the session or a maximum of 1 year.
Once the designated retention period ends, data is securely deleted or anonymized.
Your Rights and Controls
Data Protection Rights
As a user of the 299app platform, you have the following rights:
If you want to know what information we hold about you, please submit a written request.
Contact the support team to correct any inaccurate or outdated information.
After account closure you may request deletion of data beyond what is required by legal obligations.
You may request a copy of your collected data in a portable format.
You may object to your data being processed for analytics or marketing purposes.
In certain circumstances you may request that data processing be temporarily suspended.
Protection of Minors
21+ Age Verification Policy
299app is a platform for users aged 21 and above only. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we learn that a minor has registered using false information, we will immediately:
- Suspend the account in question
- Securely delete all collected information
- Take necessary action where applicable
Please contact us to report any suspected use of the platform by minors.
Policy Changes and Contact
Policy Update Notice
This privacy policy may be updated from time to time due to changes in applicable law, the introduction of new services, or changes in our operations.
For significant changes, we will:
- Post a clear notice on the website
- Notify registered users by email
- Update the "Last Updated" date at the top of the page
If you continue to use the platform after the changes, you will be considered to have accepted the new policy.
Privacy Contact
If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us:
Our privacy team will process your request as quickly as possible and may ask for additional information to verify your identity where necessary.